Lact-Aid Returns and Refunds Policy

• LA Return and Refund Policy applies only to items you have purchased directly from Lact-Aid International. It does not apply to items you purchased or received from other sources.
• Returns are accepted for unopened items only. This refers to the protective packaging on the product item. It does not refer to the shipping carton.
• Complete LA Systems, and quantity packs of LA Nursing Bags are packed inside tamper-evident bags or clear plastic boxes.  If the bags or box is opened, any individual items inside are not eligible for return.
• If the Safety Seal is broken cut or peeled off the product is non-returnable. No exceptions.
• Return Authorization must be obtained within 30 days after purchase date.
• Use your Invoice Number as your RA #. 
• On the outside of the box, write the return authorization number. For example: RA#123456
• Returned items must be shipped in a box not a bag so the item does not get damaged in shipping, if product packaging is damaged an additional $5.00 will be charged for repackaging.
• Shipping/handling fees are not refundable.
• You will be refunded back to your original method of payment, less any net shipping charges incurred by Lact-Aid in sending the original order
• You are responsible for paying the shipping cost to return an item. Return shipping costs are not refundable.
• Enclose a copy of your Invoice with the returned item.  Keep the original copy for your records.

If your item/s for return meet these terms and conditions, you can send it to the following: 

Via US POSTAL MAIL,  send to:

Lact-Aid International, Inc.
Attn: Customer Service
P.O. Box 3418
Salisbury, NC 28145